Effective Date: May 16, 2026
Golden Crown Cleaning (“we,” “us,” or “our”) provides residential cleaning services in the North Atlanta area. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or book our services.
Information We Collect
We collect information you provide when you contact us or book a cleaning, including:
- Contact information: name, email address, phone number
- Service address and details: home address, access instructions, cleaning preferences
- Booking details: service type, date, time, frequency
- Communications: messages, emails, or notes you send us
- Payment information: collected and processed by our third-party booking and payment processors; we do not store full card numbers on our servers
Cookies and Website Usage
Our website may use cookies and standard analytics tools (such as Google Analytics or Jetpack) to understand how visitors use our site, improve performance, and remember preferences. You can disable cookies in your browser settings, though some site features may not work as intended.
How We Use Your Information
We use your information to:
- Schedule and provide residential cleaning services
- Communicate with you about your bookings, reminders, and updates
- Process payments through third-party payment processors
- Respond to your questions and provide customer support
- Send appointment reminders and follow-up communications
- Improve our website and services
Payment Information
All payment transactions are handled by third-party processors, including Launch27 and its payment partners. Your card details are submitted directly to those processors and are not stored on our servers. Their use of your information is governed by their own privacy policies.
Sharing Your Information
We do not sell your personal information. We share information only with trusted service providers who help us operate our business (such as our booking platform Launch27, payment processors, email/SMS providers, hosting providers, and analytics providers), or when required by law.
SMS, Email, and Phone Communications
By providing your phone number or email address, you agree that we may contact you by phone call, SMS text message, or email regarding your bookings, appointment reminders, service updates, and customer support. Message and data rates may apply. You can opt out of SMS messages at any time by replying STOP to any text message, opt out of marketing emails by clicking the unsubscribe link, or request that we stop calling by contacting us at the phone or email below.
Data Retention and Security
We retain your information for as long as needed to provide our services and comply with legal, tax, and accounting requirements. We use reasonable administrative, technical, and physical safeguards to protect your information, but no method of transmission or storage is 100% secure.
Your Choices
You may request access to, correction of, or deletion of your personal information by contacting us using the information below. We will respond within a reasonable time and as required by applicable law.
Children’s Privacy
Our services are intended for adults. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it.
Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will reflect the most recent revision. Continued use of our website or services after changes are posted means you accept the updated policy.
Contact Us
If you have questions about this Privacy Policy, please contact us:
Golden Crown Cleaning
Phone: (404) 781-9423
Email: support@goldencrowncleaning.com